Cable credit for Hurricane Irma outage

[Gonolz]

The cable company (Spectrum) just sent me my most recent bill. Even though they said I would receive a credit when I previously called about the week long outage due to the hurricane, there is no credit on the bill.

Of course when I go to call I am placed on hold because "Call volume is higher than average". I don't think these customer service centers understand what average means. You can't always be higher than average.

Cable companies suck.

 

[DFSNOLE]

The cable company said they were going to credit your account due to something totally out of their control? Apparently not.

 

[ericram]

I see you have Spectrum. Therefore you know they suck. Furthermore, you get nothing!

 

[Gonolz]

The cable company said they were going to credit your account due to something totally out of their control? Apparently not.

After waiting on hold for a long time, I got a representative who credited my account. I pay for a service. Through no fault of mine, they did not provide the service. I didn't pay for electricity when it was out either.

 

[DFSNOLE]

After waiting on hold for a long time, I got a representative who credited my account. I pay for a service. Through no fault of mine, they did not provide the service. I didn't pay for electricity when it was out either.

But electricity is charged by the amount used and not a flat rate every month.

 

[Gonolz]

But electricity is charged by the amount used and not a flat rate every month.

Yes, monthly, I pay a flat fee for 30 days of service. They provided less than 30 days, so the flat fee I pay should be properly reduced proportionally. At what point would you draw the line? If service had been out for a year, should I still have to pay for 12 months of service?

 

[Bill From Tampa]

I see you have Spectrum. Therefore you know they suck. Furthermore, you get nothing!

Are really any of them any good customer service wise?

 

[TallyNole93]

Comcast is not well thought of, but I liked their service/support. Met their appointment window. Had and issue with internet dropping. Tech tested and found a weak signal coming in. He installed a booster and worked flawless until we moved.

 

[ohio#1nolefan]

Mine would go out so frequently, although usually for just a few hours, I started calling every time it did. They would credit me 1 day which was about $7..There was 1 month it went 8 different days for 1-4 hrs. each time but that amounted to $56 off my bill.

 

[DFSNOLE]

Yes, monthly, I pay a flat fee for 30 days of service. They provided less than 30 days, so the flat fee I pay should be properly reduced proportionally. At what point would you draw the line? If service had been out for a year, should I still have to pay for 12 months of service?

I have DISH. I don't expect a discount when a storm pops up and takes away my signal.

 

[Gonolz]

I have DISH. I don't expect a discount when a storm pops up and takes away my signal.

I understand if it's a few hours or even a day. Two days or more is my threshold. A week definitely is too much for me. What would your threshold be for asking for a discount if say, DISH's satellites were destroyed? Two weeks, a month, more?

 

[ohio#1nolefan]

I have DISH. I don't expect a discount when a storm pops up and takes away my signal.

Why not? You are ok with paying for a full time service and receiving a part time service?

 

[DFSNOLE]

I understand if it's a few hours or even a day. Two days or more is my threshold. A week definitely is too much for me. What would your threshold be for asking for a discount if say, DISH's satellites were destroyed? Two weeks, a month, more?

Why not? You are ok with paying for a full time service and receiving a part time service?

I'm sure it's somewhere in the agreement of terms and conditions I signed when I got the service that the provider is not responsible for acts of God. If not, that's pretty poor on their part.

 

[ericram]

Are really any of them any good customer service wise?

They all suck. The trick is finding the one that sucks the least.