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Apple customer service. Best ever?

jy2581

Ultimate Seminole Insider
Oct 8, 2003
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I had an Apple TV go out over the weekend. I think it was hardware related - I tried troubleshooting it but it was fried. Anyway, I call customer service on Sunday afternoon. Dude doesn't even hesitate to replace it since it's under warranty. He sets up a return at my local UPS store. I drop it off on Monday, and it overnights to their processing facility. I receive an email Tuesday afternoon that the new one is shipping out around 4 pm, with overnight delivery! The new one is scheduled to arrive this afternoon. I mean, that's just a crazy turnaround time.
 
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Learned last weekend that Google has updated the Youtube API and Apple TV 2 or older can no longer play Youtube.
Dammit.
 
You said it was under warranty....
Yeah, I was more so referring to the turnaround time to get a new one. I had never dealt with Apple customer service prior to this so I wasn't sure what to expect.
 
Just don't give them your credit card for any recurring apple product/app - getting it removed is damn near impossible.
 
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