Publix is the worst b/c you have to go there so often. There's no way to avoid it.
I don't go to many other businesses w/any regularity, but I might go to Publix 2-3x a week.
Has anyone ever gone so far as to say something to a manager? Or write a letter/email about it? I haven't but I'm tempted to sometimes. But then I think, "nah...you'll just look like an a-hole if you do."
I never complained about that. I did complain about one thing at a publix though...one day I was waiting for something at the deli, another woman was as well, and the employee of whatever bank is in there came over and tried to sell us on opening up a credit card. He was polite, but VERY persistant, and we're captive because we're waiting for our food. We were both getting annoyed at him not taking our polite brush offs, and finally I turned to him and told him "Please, stop talking to us. I appreciate you are doing your job, but we've already said we're not interested and we don't come to Publix to be solicited for credit cards. Please just walk away." I was not rude or nasty, just very blunt.
After he left, I just told the woman that works in the deli, "Please pass this on to your store manager...I've been coming to this Publix twice a week for over ten years. If I ever get solicited by the bank again, ever, I will never step foot in this Publix again. Never."
Obviously, what's one person's groceries, but the truth is, with the Yelp and Nextdoor etc, companies actually have to be a lot more responsive of "just one person."
Never had it happen again. Most likely it was just an overzealous bank employee and it was never specifically sanctioned.