Customer Service Call Wait Times

[Gonolz]

It seems that every time I make a customer service call, it says that volume higher than normal and wait times are longer than normal. Can they really be higher and longer than normal all the time? When does this mysterious "normal" happen? I want to call then. If they are always high and long shouldn't the message just be that volumes and wait time are normally high and long?

 

[LesClaypool]

It seems that every time I make a customer service call, it says that volume higher than normal and wait times are longer than normal. Can they really be higher and longer than normal all the time? When does this mysterious "normal" happen? I want to call then.

Sounds like something Seinfeld would say.

 

[cmanole]

Have often wondered the same thing. Do they really think we're that stupid?

 

[Gonolz]

Have often wondered the same thing. Do they really think we're that stupid?

Press 1 if you think yes. Press 2 if you think no. If you are undecided, please hold on the line.

 

[seminole97]

It seems that every time I make a customer service call, it says that volume higher than normal and wait times are longer than normal. Can they really be higher and longer than normal all the time? When does this mysterious "normal" happen? I want to call then. If they are always high and long shouldn't the message just be that volumes and wait time are normally high and long?

But is your call important to them?

 

[ericram]

I have yelled "Speak to representative!!!" a few too many times over the phone. The whole convoluted automated call system sucks.

 

[Bill From Tampa]

It seems that every time I make a customer service call, it says that volume higher than normal and wait times are longer than normal. Can they really be higher and longer than normal all the time? When does this mysterious "normal" happen? I want to call then. If they are always high and long shouldn't the message just be that volumes and wait time are normally high and long?

Trying to call the IRS i take it?

 

[Gonolz]

But is your call important to them?

Yes, and I have to listen carefully because the options have recently changed.

 

[Manch.]

I called Comcast once and the service rep was in Thailand, not only was the volume low and scratchy, I couldn't understand a word he said.

 

[JohnnieHolmesNole]

Press 1 if you think yes. Press 2 if you think no. If you are undecided, please hold on the line.

Please listen to the entire message because our menu options have changed.