There are two places that I will not give my money to, and they are Applebee's and the 99!
I am big on customer service, and will generally give a place a 2nd chance, everyone has an off day, but both places have given me bad experiences, twice each.
The 99 involved rude waitresses, one time I had silverware with water streaks all over them and I asked for clean silverware and the waitress acted as if I had stabbed her with the dirty fork and the 2nd time the waitress was pissy for some reason and slammed the drinks on the table where one soda fizzed up and leaked all over, she then acted pretty rudely and never apologized. Sorry, I am through with you.
My mother came up from Florida last year and took a bunch of us out to eat, her treat, and everyone wanted to go there, I went, but had water as I will not give them business again.
I've been to Applebee's twice and they are 0 for 2 in getting my order correct, the 2nd time everyone else was finished with their meal when my corrected meal came back.
I actually didn't mind Red Lobster, but it closed 6 months after they opened because of lack of business as we can go down the street and pay just a little more for fresh seafood instead of the frozen stuff that they serve.
Denny's might be at the top of my list for crappy chain restaurants, but again, there is only 1 within 25 miles of us because people can go to a diner and pay the same or less for a meal that is better.